Cancellation Policy
Cancel online without a call, retention flow or unnecessary delay.
Last updated: August 21, 2026
1. Effect of cancellation
Cancellation stops future automatic renewal charges. It does not automatically refund a completed payment and does not normally remove access already paid for.
2. Access through the paid period
After cancellation, you retain access through the final day of the current paid period unless access must be suspended for unlawful use, security risk or another permitted reason.
3. How to cancel
Use the online cancellation control below or Manage Subscription in your account. You are not required to contact support, accept an offer or complete unrelated steps.
4. Confirmation
A successful cancellation should display confirmation and the final access date. A confirmation email should be sent to the purchase email when transactional email delivery is configured. Keep the confirmation for your records.
5. Support and refunds
If cancellation does not work, contact privacy@zemobile.com promptly with the account email and approximate renewal date. Do not send full card details. A refund request is reviewed separately under the Refund Policy.