Refund Policy
Refund requests are reviewed fairly and separately from subscription cancellation.
Last updated: August 21, 2026
1. Case-by-case review
We review requests case by case, considering service availability, verified technical problems, use of the paid period, timing and the circumstances of the charge. The most recent billed period is our normal commercial reference rather than the full billing history.
2. Situations reviewed
We investigate duplicate charges, incorrect amounts, charges after an effective cancellation, material technical failures that prevented use, unauthorized charges and other confirmed billing errors. This policy does not limit mandatory consumer rights.
3. How to request
Email privacy@zemobile.com from the purchase email with the charge date, amount, transaction reference if available and a concise explanation. Never send a full card number or security code.
4. Outcome
We may request limited information necessary to verify the transaction. Approved refunds are returned to the original payment method where possible. Provider and bank processing times may vary.
5. Cancellation remains separate
A refund request does not cancel future renewals. Use the online cancellation flow separately. Likewise, cancellation does not automatically create a refund.