Refund Policy
Refund requests are reviewed individually and separately from subscription cancellation.
Last updated: August 28, 2026
1. General rule
Unless applicable law provides otherwise, payments are not automatically refundable because of non-use, partial use, failure to cancel or subjective dissatisfaction with an automatically generated result. Each request will be reviewed in good faith according to its circumstances.
2. Cases we review
We will specifically review duplicate or incorrect charges, charges made after an effective cancellation, unauthorized transactions and material technical failures attributable to CleanAnyPic that prevented use of the Service during the purchased period. This Policy does not limit any non-waivable rights available to the user under applicable law.
3. Requesting a refund
Send the request to support@cleananypic.com from the email associated with the purchase and include the date, amount, transaction reference if available and reason for the request. Do not send full card numbers or security codes.
4. Decision
We may request information reasonably necessary to locate the transaction, assess the circumstances and prevent abuse. If a refund is approved, it will be sent to the original payment method. The time required for it to appear in the account will depend on Stripe, the payment network and the card issuer.
5. Cancellation
Requesting a refund does not cancel the subscription. To prevent future renewals, the user must also complete the online cancellation process. Likewise, cancelling the subscription does not automatically create a right to a refund.